Job title: Vice Consul, Consular Section
Company: HM Government
Job description: Based in Los Angeles, the successful applicant will run the day-to-day consular operations at our Los Angeles Consulate General, delivering consular support to British nationals in southern California, Nevada, Arizona, Hawaii, Utah as well as Guam, Northern Mariana Islands, and American Samoa. The role will involve interaction with members of the public, local, regional and UK authorities as well as colleagues across the consular network in order to fulfil the delivery of the FCDO’s Consular Strategy. As a Head of Section, the role will also require collaboration across the Consulate-General, including engagement with senior management on a regular basis. They will manage and deliver a prevention programme and provide high quality consular support to British nationals in the region.The Post holder reports to the Consular Regional Operations Manager based in Chicago and manages two full time Pro Consul’s and one part time Pro Consul.Roles and responsibilities:
- Managing the provision of consular assistance in accordance with current guidelines, including visiting British nationals in hospital or in jail, and providing support to family members following bereavement, a child abduction or custody matter, and providing advice and assistance following a rape or sexual assault.
- Overseeing casework and managing to a satisfactory conclusion ensuring service standards are fully implemented and consular public targets are met;
- Liaising with US authorities, members of the public and their legal representatives, airlines and tour operators, and British Government Departments in order to achieve strategic goals.
- Designing, costing and implementing an effective Prevention strategy for the consular district and monitoring and reporting budget expenditure;
- Proactively leading on consular issues at the Consulate-General, including representing the consular view at key internal meetings and activities;
- Representing the British government at consular related events, including some public speaking duties.
- Maintaining close links with local authorities including, but not limited to, law enforcement, correctional facilities, medical examiners, hospitals, morgues and mental health facilities.
- Maintaining close and proactive dialogue with the Consular Regional Operations Manager on matters within the consular district.
- Processing emergency passport applications and requests for notarial services.
- Exceptionally, participate in call-out arrangements for emergency cases out of hours when our Global Response Centre in London requests additional support.
- Lead on Consular aspects of crisis preparedness and response, including ensuring emergency equipment is tested regularly and fit for purpose. Ensure Consular team is fully trained and understand their role in a crisis. Respond to crisis events as necessary.
- Perform other duties as assigned.
- Supporting colleagues in other parts of the America’s consular network as required.
Resources managed (staff and expenditure):Manage 2.5 Pro ConsulEssential qualifications, skills and experience
- The successful candidate must have previous relevant work experience (to include working with the public, and staff management skills)
- A strong team player with previous experience of managing a team is essential for this position.
- Excellent communication skills, both written and oral, including the ability to communicate at all levels.
- Experience of managing outreach programmes including undertaking a wide variety of public speaking duties.
- Initiative, drive & determination with superior problem-solving skills, sound judgement, common sense and the ability to remain calm under pressure.
- Ability to prioritise, effectively manage and execute multiple tasks.
- A good knowledge of multi-cultural Britain, its language, and geography.
- Proficiency in MS Office required.
Under US State Department requirements, the UK Government in the US has restrictions on the type of visas our non-diplomatic staff may hold. If you are not a US Citizen or a US Permanent Resident, or the dependent of a diplomat (with an EAD card), you may not be eligible for employment with the UK government. We cannot accept student Visas (J, F or M) nor other forms of work Visas (I, H, P). If you hold a work visa it is best to check on your eligibility to work for a foreign government before applying for a position. The UK Government does not routinely sponsor work visas; the job advertisement will state clearly whether sponsorship is available. You may refer to our website for additional information: .All selected candidates are subject to background checks and will require a security clearance prior to starting work.Desirable qualifications, skills and experience
- A valid driving license
- Budget Management Experience
Required behavioursChanging and Improving, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Seeing the Big PictureApplication deadline19 November 2024GradeExecutive Officer (EO)Type of PositionFull-time, PermanentWorking hours per week40RegionAmericas, Caribbean & Overseas TerritoriesCountry/TerritoryUnited StatesLocation (City)Los AngelesType of PostBritish Consulate GeneralNumber of vacancies1Salary CurrencyUSDSalary$31.97Type of SalaryhourlyStart Date6 January 2025Other benefits and conditions of employmentThe British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).Benefits:The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.Learning and development opportunities:The selected candidate will be required to complete a 5-day, Essential Assistance Workshop, training course in London (or virtually) within 6 months of selection.Working patterns:Requires standard working pattern of 40 hours per week.The British Embassy and its US Network embraces hybrid working, allowing its staff to typically work from home 2 days a week where work commitments allow. However, this role requires attendance in the office as necessary to support British nationals who require in-person assistance.Additional informationYou will sometimes be expected to deal with people going through very difficult/stressful, even traumatic, experiences. We recognise this may affect our staff and we provide wellbeing support to help manage their own experience of these challenging situations.Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6-12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.Employees who are not liable to pay local income tax on their Mission salary, e.g. some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.Internal candidates must inform their supervisor before they apply to a different position.Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive; we cannot guarantee consideration of your application if the submission instructions are not properly followed.The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, gender identity, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.The FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
Expected salary:
Location: Los Angeles, CA
Job date: Thu, 31 Oct 2024 05:37:01 GMT
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