IT Desktop Support Technician

Join Us AS IT Desktop Support Technician

Company: Chase Source

Job description: Houston, TXOrder: 2105149Order Type : TempToFTJob descriptionThe primary purpose of this position is to (1) Provide Desktop & Server Administration support to Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other offices and employees of the law firm.Responsibilities: * Provide Prompt & Professional Technical Support to End Users

• Setup New Employees – Computer, Access Cards, Phone, Applications, etc.

• Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & Peripherals

• Install, Upgrade and Troubleshoot Desktop Operating System & Applications

• Maintain & Manage Desktops – Wipe, Refresh, Re-Image Desktop PC’s

• Maintain & Manage Network Printer Fleet – Troubleshoot, Escalate to Vendor

• Resolve Basic Issues with all LGBS Mission Critical Applications

• Advise on Software or Hardware Upgrades

• Troubleshoot Basic Voice and Connectivity Issues with Phones

• Ensure Firms’ IT Security Posture is Maintained at all Times

• Maintain Excellent Documentation on IT Processes and Procedures

• Cross train on mailroom application and act as backup for mail processing

• Act as backup for routine mailroom runs

• Work on other IT related projects

• Be willing to learn Powershell Scripting & other automation tools

• Be able and willing to cross train and backup staff in the Mail room and File room.

• Be willing to take on expanded roles with server management, etc.

• Be able and willing to travel to remote offices, as needed

• Be willing to work after hours and on weekends if and when needed

Qualifications:

• Must have valid driver’s license

• Excellent time management skills; punctual; excellent attendance

• Proven Work Experience as a Desktop Support Technician

• Advanced Knowledge of Computer Hardware, Chipsets, Memory Modules & Peripherals

• Knowledge of Modern Operating Systems, Software Applications & Remote Access Systems

• Communication – ability to understand issues & relay resolutions to end users

• Ability to work in high-volume, fast paced environment

• Ability to lift a minimum of 50 lbs.

• Computer Science or Information Technology related Associate or Bachelor’s Degree

• IT certifications relevant to Desktop Support & Server Management

• Keeping up with the rapidly advancing technologies and relevant certifications
• Ability to handle incoming tickets in a timely manner

• Provide end users with regular updates on escalated issues

• Follow escalated issues to full resolution

• Ability to maintain safe and professional work environment

• Ensures IT assets are in good working condition

• Keeps IT skillset current

• Maintains security conscious practices related to use of firm IT resources

• Excellent attendance & Punctuality (supervised employees)

#AmishLGBSPay Rate : 25.00

Expected salary:

Location: Houston, TX

Job date: Sat, 17 Aug 2024 05:54:43 GMT

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