“We have to improve ourselves and make sure that our offering is relevant,” said Weber Lo, the Hong Kong builder’s CEO. “We always want to bring new ideas and new experiences to our customers, and that is the key.”
To counter these trends, Lo said the company must build complexes that cater to a wide range of needs, and judiciously adjust the mix of tenants in each retail space with an eye towards the best fit.
For example, he cited the recently launched Grand Hyatt in the Spring City 66 complex in Kunming, capital of China’s southwestern Yunnan province. The 331-room hotel provides a high-end accommodation component to complement the complex’s shopping centre and 66-storey office tower, with a gross floor area of about 168,000 square metres (1.8 million sq ft).
“We try to make the experience and raise our bar higher,” Lo said. “When customers come into our complex, they will have a holistic experience. They are not only coming into the mall for dining, but they may also work there, or they may have their colleagues coming from abroad who will stay in our hotel. So we try to be more holistic.”
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