Unique: Revamped Citi journey portal launching tomorrow – The Factors Man

Citi is a TPG promoting accomplice.
Editor’s observe: This can be a recurring publish, usually up to date with new data.

After months of delays, TPG can reveal that the brand new Citi travel portal will lastly launch Sunday within the afternoon. From what Citi has informed us, the brand new portal’s options sound superior. Nonetheless, whether or not the portal might be a game-changer in apply is but to be seen.

We first observed points with the present Citi ThankYou Journey Heart in July 2022. Citi launched a “coming quickly” web page for its new portal in August after TPG was the primary to report on the deliberate launch of a brand new portal. In response to delays, Citi supplied band-aids to allow prospects to guide journey in its portal for journey dates via June 2023 — not best for these planning future journeys.

Nonetheless, the wait is sort of over — Citi Travel with will launch Sunday, March 19.

Here is a more in-depth take a look at the brand new Citi journey portal, which options you may anticipate at launch and which further options might be coming sooner or later.

Overview of the brand new Citi journey portal

Citi’s current journey portal — the Citi ThankYou Journey Heart — is disappearing, and it will likely be changed with a brand new journey portal.

The brand new Citi Journey portal is powered by and can present entry to over 1.4 million accommodations worldwide, because of the platform. The brand new portal might be known as Citi Journey with, and it is possible for you to to entry it via this link.


Citi guarantees that the brand new platform might be simpler to make use of and might be accessible via Citi’s web site (beginning Sunday afternoon) and Citi’s cell app (after app updates, that are anticipated by the top of this month). Cardmembers can customise their funds, selecting which bank card(s) or factors to pay with — or a mixture of the 2.

One other new side is 24-hour buyer help. Cardmembers will be capable to obtain assist with their bookings across the clock.

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You’ll earn factors on all paid bookings via Citi Journey. You will additionally be capable to redeem your ThankYou Rewards factors at a price of 1 cent per level towards journey booked within the portal. This implies a $150 flight will value 15,000 Citi ThankYou factors.

Associated: How to redeem Citi ThankYou Rewards for maximum value

From what we have seen, the brand new portal feels similar to and different journey portals. You’ll be able to search by vacation spot (for accommodations, rental vehicles and actions), by property identify (for accommodations) or by route (for flights).

Key options of Citi Journey with

Citi’s new portal might be built-in together with your on-line Citi account and with the cell app for the primary time, making it simpler to guide journey without having further logins. Moreover, your factors steadiness might be seen that can assist you see which journey purchases align with the spending energy of your factors.

It is possible for you to to redeem factors for all or a part of your reservation. Redemption charges within the portal might be 1 cent per level. That is beneath TPG’s valuation of ThankYou factors at 1.8 cents apiece, nevertheless it supplies choices for utilizing factors in further methods — comparable to excursions and actions (extra on that beneath).

As powers the brand new portal, all accommodations you see on must be obtainable via the portal. This contains not simply chain accommodations and resorts but in addition boutique properties, bed-and-breakfasts and Disney properties, together with the Walt Disney World Swan Resort and Walt Disney World Dolphin Resort. Nonetheless, most hostels will not be bookable.

Spotlight: Sights obtainable within the Citi journey portal

Citi’s new journey portal provides entry to extra than simply accommodations, flights and rental vehicles. Tons of of 1000’s of points of interest might be obtainable in all 50 U.S. states and in nations across the globe. This contains Common theme parks (together with multiday tickets and passes) however not tickets to Six Flags or Disney parks — although some Disney accommodations may be booked within the new portal.


Extra choices embody river cruises, guided hikes within the Grand Canyon and entrance tickets to standard vacationer points of interest, just like the Kennedy Area Heart. To seek out and guide points of interest, search by your vacation spot (e.g., New York Metropolis or Paris).


You’ll pay for all of those with factors.

Launch of two new Citi lodge packages

Citi can be launching two new lodge packages: Resort Assortment and Luxurious Resort Assortment. These packages are launching Sunday with the brand new journey portal, however they may begin with a restricted footprint of properties (the identical factor occurred with the recently-launched Capital One Premier Collection). Initially, accommodations might be obtainable within the U.S., Mexico and the Caribbean, then the variety of accommodations obtainable will increase on a rolling foundation.

For these conversant in different credit card issuer hotel programs, these two new lodge packages will sound acquainted.

Associated: A comparison of luxury hotel programs from credit card issuers: Amex, Chase and Capital One

Citi’s Resort Assortment will provide free breakfast for 2 folks day by day and complimentary Wi-Fi as assured perks. When obtainable, you may additionally get early check-in and late checkout privileges.

Citi’s Luxurious Resort Assortment — the extra premium program of the 2 — will provide these advantages plus room upgrades (when obtainable) and a $100 on-property credit score. Makes use of of this profit will range by location, and it could cowl purchases like spa providers, meals on the lodge’s restaurant and in a single day parking.

There aren’t any minimal keep necessities for these bookings (in contrast to American Specific’ The Hotel Collection, which has a minimal two-night keep when reserving with The Platinum Card® from American Express). Anybody with a credit card that earns ThankYou points could make reservations via the Resort Assortment. Nonetheless, solely these with the Citi Prestige® Card (now not open to new candidates) or the Citi Premier® Card can entry the Luxurious Resort Assortment.

The knowledge for the Citi Status has been collected independently by The Factors Man. The cardboard particulars on this web page haven’t been reviewed or supplied by the cardboard issuer.

Sadly, there isn’t any possibility for including your lodge loyalty program quantity to those reservations. Nonetheless, as defined beneath, you may stack a useful Citi-provided profit on high of those reservations.


No adjustments to Status and Premier card portal advantages

The Citi Prestige Card and the Citi Premier Card each provide useful lodge credit. Utilizing these advantages requires reserving your room via Citi’s journey portal. The excellent news is that these advantages usually are not altering.

Citi Premier cardholders will proceed to obtain a once-per-year $100 credit score for lodge bookings of $500 or extra, excluding taxes and charges, via Citi Journey.

Those that have the Citi Status will nonetheless get pleasure from their fourth-night-free perk. This profit is obtainable twice yearly and provides a fourth night time free on lodge bookings made in Citi’s journey portal.

Associated: 4 reasons the Citi Premier Card should be on your shortlist

Thus, you need to use these advantages on lodge reservations with the Resort Assortment or Luxurious Resort Assortment to stack the lodge packages’ advantages together with your cardholder advantages. We’ll do a deeper dive on maximize these advantages in a information coming quickly.

Bonus factors promotion

To coincide with the launch of Citi Journey with, choose Citi cardholders will be capable to earn as much as 10 factors per greenback on bookings within the portal via June 30, 2024. Relying in your card, you may earn:

As soon as these limited-time incomes charges finish, a Citi spokesperson promised updates on the usual incomes charges for journey booked within the portal.

The knowledge for the Citi ThankYou Most popular card has been collected independently by The Factors Man. The cardboard particulars on this web page haven’t been reviewed or supplied by the cardboard issuer.

Associated: The ultimate guide to Citi ThankYou Rewards

Sadly, flights usually are not included within the bonus-earning charges.

Fast comparability of incomes charges via totally different journey portals

For comparability, a number of banks have elevated incomes charges on journey booked via their respective portals. Listed below are the factors you may earn on these bookings when utilizing a journey rewards bank card:

*Values are based mostly on TPG’s latest valuations.

Associated: 9 things to consider when choosing to book via a portal vs. booking directly

Backside line

Citi’s new travel portal is powered by and is launching Sunday. It contains a number of useful advantages and additions, plus bonus points-earning alternatives. The launch additionally contains two new lodge packages: Resort Assortment and Luxurious Resort Assortment. We’re excited to do a deeper dive after the portal goes stay.

Hopefully, Citi Journey with will work as anticipated. And this concern has been the primary cause for delays, in accordance with a Citi spokesperson: “We’re dedicated to the whole lot being seamless at launch, so now we have pushed again the launch date to verify it’s working appropriately on day one.”

For individuals who’ve been ready, set your alarm. You’ll begin utilizing Citi Travel with Sunday afternoon.

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