Kevin tried to get the customer to stay, but this attempt failed when the customer wrote back, “No, I would like a transfer pin.” And here is where Kevin started to make matters worse for the T-Mobile customer. Typing out a series of directions to follow, you can see in the screenshots that we’ve embedded in this article that the T-Mobile employee identified as Kevin told the customer to select the checkbox next to “Port Out Protection.”
The problem here is that “Port Out Protection” is a feature that is used by T-Mobile customers to prevent unauthorized transfers of their accounts. It’s a great feature as it prevents an attacker from moving a T-Mobile customer’s account to another carrier without his or her knowledge. If something like that were to happen, the T-Mobile customer could find himself locked out of his own account and phone, and find his banking, securities, and credit card accounts wiped out.
“The problem is no one with T-Mobile or Metro wants to eat the cancelled line on their metrics. That’s the elephant in the room. T-Mobile is becoming the Wells Fargo of the phone companies. It’s going to hurt them eventually just like it did WF.”-Reddit subscriber GuaranteeWide7607
Used properly, “Port Out Protection” is an important security tool for T-Mobile customers. Used incorrectly by a T-Mobile rep, it can make it hard for a good Samaritan to help a T-Mobile account holder from receiving a transfer PIN. The good Samaritan wrote on Reddit, “So here I am, trying to detangle this mess. This seems just petty and predatory against customers wishing to leave.”
The helpful pal also had a good suggestion for other T-Mobile subscribers looking to get a transfer PIN. Don’t look for it in the app. Instead, call 611 from your T-Mobile phone and go to number transfer center to obtain a transfer pin.
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