Job title: Developer Portal Product Director
Company: JPMorgan Chase
Job description: Job Description:Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.As part of JPMorgan Chase (JPMC) Consumer and Community banking (CCB), API Marketplace creates business value by facilitating the connection of API supply with API demand. We do this by providing API engineers the tooling and capabilities they need to autonomously manage the software delivery lifecycle of their API products at each step in the process from definition to distribution. CCB has embarked on an “API First” journey, and our team plays a critical role in making this journey possible for engineers across the organization.As a Product Director in API Marketplace, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.Job responsibilities
- Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
- Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
- Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Owns product performance and is accountable for investing in enhancements to achieve business objectives
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation; uncovers customer solutions and integrates them into the product roadmap
- Works with JPMorganChase and partner developers to identify challenges and make sure the developer portal solves for these challenges; Builds relationships with other platform teams within the firm & identify opportunities for integrations/inner sourcing with the API Management Platform
- Defines end to end experienced: portal UI, identity and access management, observability and associates reporting to seamless traffic management
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition; Collaborates with engineering, architecture, design, and stakeholders to create a product roadmap that reflects the outcomes and key results set by the business
- Builds the framework and tracks the product’s key success metrics such as cost, feature and functionality, risk posture, and reliability
- Understands and translates business requirements into epics that directly support the organization’s initiatives
- Works directly with design team to develop an experience that delights platform customers while balancing the security and control requirements of the firm
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Proven working experience in developing a portal from scratch
- Previous experience collaborating with multiple stakeholders to develop a combined roadmap
- Demonstrates proficiency in written & verbal communication, specifically in translating technical API related concepts to a broad audience
- Demonstrates ability to communicate effectively with leaders or “manage up”
- Advanced understanding of identity and access management concepts
- Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior leaders, key stakeholders, employees and third-party vendors
- Results-oriented and self-motivated; self-starter with capability to work independently while managing multiple projects simultaneously, with appropriate sense of urgency
- Demonstrated ability to make data-driven decisions, take accountability for those decisions while candidly challenging the status quo to drive the right customer journey outcomes
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field
- Experience working with APIs and Postman
- Prior coding experience
About Us:Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransAbout the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Expected salary:
Location: Seattle, WA
Job date: Thu, 29 Aug 2024 06:34:26 GMT
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