Change to T-Mobile Tuesdays makes it harder for some subscribers to get their “free stuff”

The leaked memo points out that starting September 17th “customers will be able to get their T-Mobile Tuesdays free stuff exclusively at T-Mobile owned and operated stores and Metro by T-Mobile stores.” Authorized retailer locations will no longer have the “free stuff” to give away. So if you opened your account via an authorized T-Mobile dealer and you’re entitled to a T-Mobile Tuesdays giveaway, you will need to pick it up at a corporate T-Mobile store or Metro by T-Mobile store.

Leaked internal T-Mobile memo reveals a change to how T-Mobile Tuesdays free stuff is distributed. | Image credit-The Mobile Report

T-Mobile alerted its customers through an entry in the T-Life app on the Magenta Status page under “Next Tues.” A banner showing a flashlight says, “Your free flashlight might be at a different store on Tuesday.” Tapping on the banner will reveal the name and location of the T-Mobile or Metro by T-Mobile store that is holding your free flashlight.

Third-party retailers, known as “TPR” in T-Mobile lingo, have been under fire for allegedly using customer pickups of T-Mobile Tuesdays giveaways as an excuse to look up a customer’s account information in order to serve up a dubious “deal.” These “deals” would then be offered to subscribers as a way to improve the metrics of the rep and the store and would occasionally be added to an account without the customer’s knowledge or approval.

T-Mobile subscribers should check out the T-Life app to find the store that will have their free rewards. | Image credit-The Mobile Report

Some employees at third-party locations required that a subscriber consent to an audit of their account in order to receive their T-Mobile Tuesdays freebie even though such action is not required to receive the reward. Although it isn’t known for certain why T-Mobile is taking this action, by removing the third-party retail outlets from the equation, these shenanigans might be reduced.